RETURN POLICY

      Purpose: To ensure every customer shops with confidence and receives appropriate support when a purchase does not meet expectations. We maintain a fair and transparent return process that balances customer convenience with operational practicality.
      Eligibility: Items must be returned in original, unused condition with all tags, labels, and packaging materials intact. Returns should be requested within a reasonable timeframe after delivery. Items that show signs of use, washing, alteration, or customer-caused damage are not eligible for return.
      Initiation: Contact our customer service team with your order number and a brief description of why you are returning the item. Wait for official approval and detailed return instructions before sending any items back. Unauthorized returns may experience delays or be refused.
      Shipping: Customers are responsible for return shipping costs when the return is due to personal preference. We recommend using a trackable shipping service and retaining the receipt until the refund is complete. For damaged, defective, or incorrectly shipped items, we will cover return shipping costs.
      Refunds: Refunds are processed after the returned item has been received and passes quality inspection. Funds are returned to the original payment method used at the time of purchase. Original shipping charges are non-refundable unless the return is caused by our error. Refund posting time varies by payment provider.
      Exchanges: Exchanges for a different variant of the same item may be available subject to stock availability. Mention your exchange preference when you first contact support so we can check availability for you. If the item you want is out of stock, a standard refund will be offered.
      Exceptions: We reserve the right to reject returns that do not meet the stated conditions. Certain item categories may have additional return guidelines, which will be noted on the relevant product pages.
      Return time: Within 30 days after receiving the items.
      We will refund as soon as we see normal logistics.